Legal
General Terms & Conditions of Carriage
The terms under which we carry out your booking – from registration to cancellation.
1. Bookings:
Booking details relevant to us, such as arrival time, flight number, etc., must be provided before the start of the journey. The booking customer is responsible for this. Should you only receive important flight data at the airport, please call us or fax us the flight data. Under no circumstances is it sufficient to give missing flight data to the driver. Bookings can be made in writing, by telephone or online. The person registering the booking does so also on behalf of all participants named in the booking, for whose contractual obligations the person registering is liable in the same way as for their own obligations.Written confirmation by Fahr- & Kurierservice OWL, Fa. Peter Türk is binding. Every booking received at least 7 days before the start of travel will be confirmed in writing. The customer is obliged to check the booking confirmation immediately for inaccuracies, errors and discrepancies, and to notify Fahr- & Kurierservice OWL, Fa. Peter Türk promptly. The pick-up time and the route are determined by us. We reserve the right to adjust the time slightly (max. 60 minutes)
Fahr- & Kurierservice OWL, Fa. Peter Türk reserves the right to combine journeys that can reasonably be served together geographically. A customer is transported exclusively only if they have explicitly booked an individual transfer (for an additional charge). To book an "individual transfer", please call us on: +49 (0)5261-187218.
Group bookings of more than 8 people:
The transport price applies as long as the agreed end of the journey is not later than stated. Route changes as well as changed services always require a recalculation. In the event of time overruns, the additional charge per bus is 50.00 EUR per hour. Please note that luggage space on the bus is limited. Weight per piece of luggage max. 25 kg. The statutory driving and rest times must be observed.
2. Cancellation terms:
The customer may cancel free of charge up to 7 days before the start of the trip/journey. In the event of cancellation less than 7 days before departure, the following charges apply: up to 5 days before, 50% of the fare for the booked transfer; up to 3 days before, 75% of the fare for the booked transfer; after that, 100% of the fare for the booked transfer.For short-notice bookings made less than 48 hours before the start of travel, 100% of the fare for the booked transfer will generally be charged if the booking is cancelled again within that period.
3. Fare:
The fare is generally payable in full before the start of the journey.The fare includes transport, transport of luggage, and the statutory value-added tax 1.
Bulky items must be registered by the customer and may be charged separately.
1) For each additional pick-up point within one booking, we charge an extra 5.00 EUR per leg within town and 10.00 EUR outside town.
4. Rebooking:
Should you learn while on holiday that your return flight has changed significantly, the booking customer is obliged to inform Fahr- & Kurierservice OWL, Fa. Peter Türk.If you are rebooked onto a flight with a different flight number, it is essential that you inform us. Otherwise your entitlement to pick-up lapses. For data protection reasons, we do not receive any notification of flight changes from the airline!
5. Return journey:
Pick-up takes place via a name sign directly from the gate (customs exit).Should our staff member not yet be on site, please stay in any case near the gate inside the building. This is essential to ensure a smooth pick-up.
A waiting time of up to 60 minutes must be accepted by the customer.
6. Delays:
Should the return flight be delayed, we will wait at least 60 minutes, calculated from the scheduled arrival time. In the event of delays exceeding 60 minutes, it may happen that the vehicle on standby first completes another journey. Those affected must then wait until the vehicle has returned. In the event of serious delays of 4 hours or more, the entitlement to a return transfer lapses. In this case, a new booking is required for the transport. A refund/offsetting of proportional costs cannot be claimed. In the event of a subsequent change of date by the traveller, there is no entitlement to transport or reimbursement of costs. In these cases, please check for reimbursement under European travel directives or contact your tour operator or airline.7. Vehicle failure:
Should our vehicle be delayed by more than 30 minutes at the start of the journey, we will bear the additional cost of a taxi ride to the respective airport.Passengers are themselves responsible for arranging any additional insurance.
Should a passenger miss their flight through our fault, we will bear the additional costs.
For all other timing deviations, Fahr- & Kurierservice OWL, Fa. Peter Türk will endeavour to provide a vehicle. In particular, exceptional situations such as air traffic controller strikes or extremely poor weather conditions can also only be absorbed to a limited extent by Fahr- & Kurierservice OWL, Fa. Peter Türk, so that longer waiting times must also be accepted by the customer. For all timing deviations that are not the responsibility of Fahr- & Kurierservice OWL, Fa. Peter Türk, the customer has no entitlement to a replacement transport.
8. Warranty/Liability:
Fahr- & Kurierservice OWL, Fa. Peter Türk is liable, within the duty of care of a prudent businessperson, for the diligent preparation of the agreed journeys and the contractually agreed travel service. Fahr- & Kurierservice OWL, Fa. Peter Türk generally assumes no liability for unforeseeable events, in particular those for which Fahr- & Kurierservice OWL, Fa. Peter Türk is not responsible. Insofar as insurance cover exists under the statutory liability insurance, Fahr- & Kurierservice OWL, Fa. Peter Türk is liable to the customer in the event of damage within the framework of the applicable statutory provisions. Insofar as the liability insurance is not obliged to pay, the liability of Fahr- & Kurierservice OWL, Fa. Peter Türk for property damage and losses is limited to a maximum of EUR 1,000 per booking, provided the damage was caused by Fahr- & Kurierservice OWL, Fa. Peter Türk neither intentionally nor through gross negligence. The customer is obliged to bring any complaints about the service to the attention of Fahr- & Kurierservice OWL, Fa. Peter Türk promptly in writing, at the latest 14 days after the end of the journey undertaken in connection with the service.9. Data processing:
Fahr- & Kurierservice OWL, Fa. Peter Türk may process the data provided by the customer insofar as this is necessary for the performance of the contract.Address, place of performance and place of jurisdiction
The address of Fahr- & Kurierservice OWL, Fa. Peter Türk is as follows:
Fahr- & Kurierservice OWL Inh. Peter Türk, Leuchte 6a, D-32657 Lemgo.
The place of performance is Lemgo. For all disputes, provided the customer is a merchant, the place of jurisdiction is likewise Lemgo.