Your rights as a passenger

Dear Customer,
as a holidaymaker or business traveller, you may well have had problems with your airline before. A great deal has changed in the field of passenger rights in recent years. We would like to keep you informed of the latest developments on this page.

Air passengers in the European Union have been able to assert far-reaching rights against airlines since 17 February 2005. Regulation (EC) No 261/2004 addresses four categories of unacceptable service: denied boarding, cancellation, delay, and upgrading or downgrading.

You can find all the details on this subject from the German Federal Aviation Office (LBA): Passenger rights in the event of cancellation, denied boarding or delay.

There has also been a new trend here for the last year or two.

Almost every month, new portals emerge that specialise in asserting your rights as a passenger in the case of delays and other compensation claims.

Here you'll find links to the currently best-known portals.

• airhelp.de
• claimflights.de
• compensation2go.de
• euclaim.de
• euflight.de
• fairplane.de
• flightright.de
• flugrecht.de
• flug-erstattung.de
• flug-rechte.de
• flug-verspaetet.de
• www.myflyright.de
• passengersfriend.de
• profluggast.de
• reisezorro.de
• refund.me
• wirkaufendeinenflug.de